AIS JIES LLC, located at 636 Wallace Ave, Milford, OH 45150, and operating the website AirjiesFashion.store, is dedicated to providing high-quality down jackets and excellent customer service. This FAQs policy aims to address common questions and concerns you may have regarding our products, services, and policies. If you don’t find the answers you need here, please feel free to contact our customer service at gillespie@airjiesFashion.store or 5046711064.
I. Product-Related Questions
- What types of down jackets do you offer?
We offer a wide variety of down jackets to suit different needs and styles. Our collection includes lightweight down jackets perfect for milder weather or layering, mid-weight jackets suitable for moderate cold, and heavy-duty, insulated jackets designed for extremely frigid conditions. We have various styles such as parkas with extended lengths for extra coverage, bomber jackets for a more casual look, and puffer vests for added warmth without the bulk of sleeves. Additionally, our jackets come in different colors, patterns, and sizes to meet diverse customer preferences. - What is the fill power of your down jackets?
The fill power of our down jackets varies depending on the specific product. Generally, we offer options ranging from 3 to 8 fill power. A higher fill power indicates that the down clusters are larger and loftier, providing better insulation and warmth while keeping the jacket lightweight. You can find the fill power information clearly stated in the product description for each jacket on our website. - Are your down jackets made from real down?
Most of our down jackets are filled with real down, which is typically sourced from ducks or geese. We are committed to ethical sourcing practices and ensure that our down meets relevant industry standards. However, we also understand the importance of offering alternatives. Some of our products feature synthetic insulation, which is a great option for those who prefer a cruelty-free choice or need a jacket with specific performance characteristics. The product details will clearly indicate whether a jacket is filled with real down or synthetic insulation. - How do I choose the right size of down jacket?
To select the appropriate size, we recommend referring to our detailed size chart available on the website. Measure your chest, waist, and hips according to the provided instructions. Keep in mind that different styles of jackets may have slightly different fits. For example, some are designed to be more form-fitting, while others offer a looser, more relaxed silhouette. If you’re still unsure about the size, our customer service team is available to assist you and provide personalized advice. - How should I care for my down jacket?
Proper care can extend the lifespan of your down jacket. In general, most of our down jackets can be machine washed in cold water on a gentle cycle. Use a mild detergent specifically formulated for down or delicate fabrics. Avoid using fabric softeners or bleach, as they can damage the down and reduce its insulating properties. After washing, tumble dry on low heat with a few clean tennis balls or dryer balls to help fluff up the down and restore its loft. Hang your jacket to dry completely before storing it in a cool, dry place. If your jacket has a water-resistant coating, you may need to reapply it periodically to maintain its performance.
II. Ordering and Payment Questions
- How do I place an order on your website?
Placing an order on our website is a straightforward process. First, browse through our collection of down jackets and add the items you want to purchase to your shopping cart by clicking the “Add to Cart” button. Once you’ve added all the desired jackets, click on the shopping cart icon to review your order. You can adjust the quantity of each item, remove items, or apply any discount codes at this stage. When you’re ready to proceed, click “Checkout.” You’ll be prompted to enter your shipping address, billing information, and choose a payment method. After verifying all the details, click “Place Order.” You will then receive an order confirmation email. - What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. You can pay with major credit cards, including Visa, MasterCard, American Express, and Discover. We also support payments through PayPal. All payment transactions are processed securely to protect your financial information. - Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. However, once an order has been shipped, it may not be possible to cancel or make significant modifications. In such cases, you will need to follow our return and refund policy if you wish to return the item or make other arrangements. - Is my payment information secure?
We take the security of your payment information very seriously. Our website uses industry-standard security measures, such as Secure Socket Layer (SSL) encryption, to protect your data during transmission. We also comply with all relevant data protection regulations. Your payment information is never stored on our servers in its full form, and we work with trusted payment processors to ensure the confidentiality and integrity of your transactions.
III. Shipping and Delivery Questions
- How long does it take to receive my order?
The delivery time for your order depends on several factors, including the shipping method you choose, your location, and the availability of the products. For standard ground shipping within the United States, delivery typically takes 5 to 8 business days. Expedited shipping usually reduces the delivery time to 5 to 8 business days, and express shipping can get your order to you within 3 business day or 6 business days. You can check the estimated delivery times for each shipping option during the checkout process. Please note that these are estimated times and may be affected by factors such as weather conditions, carrier backlogs, or holidays. - Do you ship internationally?
Currently, we only offer shipping services within the United States. If we expand our shipping options to international destinations in the future, we will provide detailed information about international shipping, including shipping costs, delivery times, and any additional fees such as customs duties and taxes. Please check our website for updates or contact our customer service for more information. - What if my package is lost, damaged, or missing?
If you believe your package has been lost in transit, contact our customer service within 5 business days of the expected delivery date. We will work with the shipping carrier to investigate the issue and assist you in filing a claim if necessary. If your package arrives damaged, do not accept it. Instead, reject the package and notify our customer service immediately. You may be asked to provide photos of the damaged package and its contents. If you have received a shipping confirmation but not the package within the expected time, contact us, and we will help you determine the status of your order and take appropriate action. - Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment on the shipping carrier’s website. The tracking information will show you the current location of your package, the estimated delivery date, and any updates on its journey.
IV. Returns and Refunds Questions
- What is your return policy?
Our return policy allows you to return eligible products within 5 days of delivery. The down jackets must be in their original condition, with all tags attached, and unworn. They should be free from any signs of damage, stains, or alterations. You also need to provide a valid proof of purchase. To initiate a return, contact our customer service to obtain a Return Merchandise Authorization (RMA) number. Once you have the RMA number, package the jacket carefully and send it back to us at the specified address. We will inspect the returned item, and if it meets our return criteria, we will process your refund. - How long does it take to receive a refund?
After we receive your returned down jacket, it will take 5 business days for us to inspect it. If the item is approved for a refund, we will process the refund within 5 business days. The refund will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider, but it usually takes an additional 3 to 8 business days. - Do I need to pay for return shipping?
In most cases, you are responsible for the cost of return shipping. However, if the return is due to a defect in the product or an error on our part, we will cover the return shipping cost. You can contact our customer service to discuss the specific circumstances and determine whether you are eligible for a shipping cost reimbursement.
V. Account and Website Questions
- How do I create an account on your website?
To create an account, click on the “Create Account” link on our website. You will be prompted to enter your email address and create a password. You may also be asked to provide some basic personal information, such as your name and contact details. Once you’ve filled in the required fields, click “Submit” to create your account. Having an account will allow you to track your orders, save your shipping and billing information for future purchases, and receive personalized offers and updates. - I forgot my password. How can I reset it?
If you forget your password, click on the “Forgot Password” link on the login page. Enter the email address associated with your account, and we will send you an email with instructions on how to reset your password. Follow the instructions in the email to create a new password. If you don’t receive the password reset email, check your spam or junk folder. - Is my personal information safe on your website?
We are committed to protecting your personal information. We use security measures to safeguard your data from unauthorized access, disclosure, or misuse. We only collect the information necessary to process your orders and provide you with our services. Your personal information is stored on secure servers, and we comply with all applicable data protection laws. You can review our Privacy Policy on our website for more detailed information about how we handle your personal information.
This FAQs policy is subject to change. We will update this page as needed to reflect any changes in our products, services, or policies. Your continued use of our website and services indicates your acceptance of any such changes.